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Digital Payments

Accept cards, transfers, wallets, USSD, and QR securely with strong verification, compliant processes, and disciplined reconciliation. If you are here for Digital Payments, you are likely searching for practical guidance you can trust, delivered in a clear, human way that respects your time and helps you make forward progress today; this guide was created to meet that exact need by combining first‑hand experience with proven methods so you can move from uncertainty to confident action without feeling overwhelmed. Inside, you will find structured steps, realistic examples, and decision frameworks tailored to real‑world constraints, plus shortcuts and checklists that reduce friction while preserving quality, so whether you are getting started or leveling up, you have everything required to succeed in Digital Payments.

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Design, accept, and reconcile cashless transactions safely across cards, transfers, wallets, USSD, and QR. Implement strong customer verification, secure device/app configurations, compliant processes, and disciplined dispute workflows.

Payment Rails

  • Cards: chip-and-PIN, contactless, and card-not-present via secure gateways.
  • Bank transfers: NIBSS/NIP instant rails with payer-initiated flows.
  • Wallets: stored-value accounts with KYC-bound identities and limits.
  • USSD: low-bandwidth authentication and push authorizations.
  • QR: static/dynamic codes linked to merchant accounts or gateways.

Acceptance Channels

  • POS terminals for card-present payments.
  • Hosted payment pages and API integrations for online sales.
  • Pay-by-link invoices with authenticated redirects.
  • In-app SDKs with tokenized card-on-file and MFA.

Security Controls

  • Prefer chip transactions and enforce verified CVM (PIN/sign/MFA).
  • Gateway-level fraud filters: velocity, device fingerprint, IP geolocation.
  • Tokenization for card-on-file; never store PANs or sensitive data.
  • HSTS/TLS hardening; secure SDKs and POS firmware updates.

Compliance & KYC

  • Know Your Customer (KYC) for wallets and high-risk accounts.
  • AML screening, sanctions checks, and transaction monitoring.
  • Privacy: minimize data; apply retention and purpose limitations.

Settlement & Reconciliation

  • Use acquirer/gateway settlement reports to match daily totals.
  • Track RRN/STAN for POS; map authorization to settlement batches.
  • Investigate mismatches promptly; maintain incident logs.

Chargebacks & Disputes

  • Respond with receipts, logs, and verified CVM evidence.
  • Keep deadlines; avoid duplicate submissions that delay resolution.
  • Review outcomes and tune risk controls continuously.

Fraud Patterns

  • Card testing: small probes before larger unauthorized debits.
  • Account takeover: OTP interception or SIM swap targeting.
  • Refund scams: claims of failure pushing for cash refunds.

Customer Experience

  • Clear payment statuses and receipts across channels.
  • Accessible support and dispute escalation paths.
  • Granular alerts for transfers and online transactions.

Nigeria‑Specific Tips

  • Use official bank lines; avoid informal refunds and third‑party “recovery”.
  • Record RRN/STAN for POS and keep case numbers for disputes.
  • Follow CBN guidance on KYC/AML and local transfer rails.

Checklist

  • Enable verified CVM; secure devices/apps and update firmware.
  • Use tokenization and gateway fraud filters.
  • Reconcile with settlement reports; track RRN/STAN.